Online Bill Pay
Overview
In an effort to continue providing our patients with the highest level of care and service, Radiation Oncology Associates now offers patients the ability to conveniently make payments securely online.
In an effort to continue providing our patients with the highest level of care and service, Radiation Oncology Associates now offers patients the ability to conveniently make payments securely online.
Privacy & Security
Your privacy and security are extremely important to us, view our privacy/security policies for online bill pay.Contact our financial counselor at 260-918-2709 or toll-free 1-877-437-2408 ext. 308 for more information.
Refund Policy and Procedure
It is the policy of the practice to comply with the Correct Coding Initiative and refund overpayments on accounts to the rightful party within 30 days of receipt. The practice will mail refund checks to patients and to insurance companies with credit balances once a month. The practice will efficiently and accurately account for all refunds.
- When either a private payment or an insurance payment is posted, a note is made of any overpayments on accounts. If an insurance check is posted, it must be ascertained whether the credit balance is due the patient or the insurance company.
- All Medicare/Medicaid overpayments will be returned to the appropriate agency within 30 days using the attached “Overpayment Refund” form.
- A report on any credit balances will be run with the month end procedure, which should indicate which are patient balances and which are insurance balances.
- The operations manager is notified to write checks for those overpayments.
- The refund and check information is noted on each patient record.
- A refund letter (see Form ) is included that indicates the pertinent information about the refund.
